Shipping policy

At Stair Runners UK, we strive to ensure your orders are delivered promptly and efficiently. Please read the following information regarding our delivery process:

Delivery Timeframe

• Standard Delivery: Deliveries are usually made by courier within 2-3 weeks of your order, unless otherwise advised.

Order Processing and Updates

• We will make contact with you when your order is being processed and provide you with an update on the expected arrival date.

Custom Orders

• Alterations: If you require your stair runner or rug size to be altered, please note that this will add a few days to the dispatch time.

Important Information

• Our couriers deliver Monday to Friday. If there are any delays or issues with your delivery, we will notify you as soon as possible.
• Ensure that the delivery address and contact details provided during checkout are accurate to avoid any delivery issues.