Refund policy

Returns

At Stair Runners UK, we aim to provide products that meet your expectations. Please review our returns policy below:

Bespoke Items

Because our stair runners are custom-made to order, we cannot accept returns unless the item arrives faulty or incorrect.

Faulty/Damaged Orders: If your stair runner arrives damaged or with a defect, contact us within 48 hours of delivery, and we will arrange a replacement.

Incorrect Orders: If we have made an error with your order, we will correct it at no cost to you.

Please double-check your measurements and customization choices before placing your order.

Non-Bespoke Items

• Return Period: Non-bespoke items can be returned within 14 days of receipt.
• Return Process: Notify us of your intention to return by email at info@stairrunnersuk.co.uk or by phone at 01935 412860 as soon as possible.

Cancellations

• Notification: If you need to cancel your order, please inform us by email or phone as soon as possible to prevent the dispatch process.

Contact Us

If you have any questions or need further assistance with your delivery or return, please contact our customer service team at info@stairrunnersuk.co.uk or call us at 01935 412860. We are here to help and ensure your experience with Stair Runners UK is a pleasant one.